Our 1-Week Freshness Guarantee
Because we deliver fresh produce rather than packaged or shelf-stable goods, our returns policy works a little differently to a typical retail store. We want every box of fruit and vegetables to arrive in great condition, so if something isn’t right, we ask that you let us know within 1 week (7 days) of your delivery date so we can make it right.
What’s Covered
If any items in your order arrive damaged, spoiled, or not as described, simply get in touch with us within 7 days of delivery and we’ll arrange a replacement or refund for those items. Please include your order number and, where possible, a photo of the produce so we can quickly assess the issue.
What’s Not Covered
As fresh produce naturally continues to ripen and change after delivery, we’re unable to offer refunds or replacements for change of mind, or for items reported outside the 7 day window. Because of the perishable nature of our products, we don’t accept physical returns of produce.
How to Request a Refund or Replacement
To start a claim, please reach out to our team via the Contact Us page with your order number, the items affected, and a brief description of the issue. We aim to respond to all requests within 1-2 business days.
Refunds
Once your claim is approved, we’ll process a replacement in your next delivery where possible, or a refund to your original payment method. Refunds are usually processed within 5-10 business days, depending on your bank or card provider.
Questions?
If you have any questions about our refund and returns policy, please don’t hesitate to get in touch via our Contact Us page.