Who We Are
This Privacy Policy explains how The Garden Box (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or place an order for fresh fruit and vegetable deliveries across Melbourne. Our website address is: https://thegardenbox.com.au.
What Personal Data We Collect
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect your name, delivery and billing address, email address, phone number, and order history. We do not store full payment card details on our servers; payments are processed securely through trusted third-party payment providers such as Visa, PayPal, and Google Pay.
How We Use Your Data
We use your information to process and deliver your orders, communicate with you about your account or delivery, respond to enquiries, and, where you’ve opted in, send you updates about products and promotions. We may also use aggregated, non-identifying data to improve our website and services.
Cookies
Our website uses cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.
Sharing Your Data
We share personal data only with trusted third parties who help us run our business, such as payment processors, delivery partners, and website hosting providers. These parties are only given the information they need to perform their services and are required to keep it secure. We do not sell your personal information to third parties.
How Long We Retain Your Data
We retain order and account information for as long as needed to fulfil orders, meet our legal and tax obligations, and support customer service. If you have an account with us, you can request that we delete your personal information at any time, subject to our legal retention requirements.
Your Rights
You have the right to request access to, correction of, or deletion of the personal data we hold about you. To make a request, please get in touch via our Contact Us page.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch via our Contact Us page.